Delivery Information

We deliver within Germany and to the following European countries: Belgium, Denmark, France, Luxembourg, the Netherlands, Austria, Sweden, Great Britain, Italy, Finland, Norway, Ireland, Portugal, Spain, Bulgaria, Estonia, Latvia, Lithuania, Romania, Slovakia, Slovenia, Czech Republic, Hungary.
 
Shipping costs within Germany are 4.90€ per order.
With an order value of 100.00€ and higher, we will deliver your order free of cost.
 
Delivery Times
If no other delivery time is specified in the item description, the item will be delivered in 3 - 5 business days within Germany.
 
Terms of Payment
For deliveries within Germany, you have the following payment options:
- Prepayment by bank transfer
- Payment by credit card
- Payment by PayPal
- Payment by invoice
- Payment by instant transfer



Further Details on Payment
We reserve the right to carry out delivery only after prepayment by bank transfer in individual cases. Payment by invoice is reserved for registered customers. In the case of payment by invoice, the invoice amount must be paid within 14 days.
When paying by credit card, your credit card account will be charged when the contract is completed. If you have any questions, our contact data can be found in the imprint.
 
Right of Cancellation
You have the right to cancel this contract within fourteen days without specifying a reason. The cancellation period shall be fourteen days from the date on which you, or a third party indicated by you, other than the carrier, took possession of the goods, if you have ordered one or more items under a single order which was/were delivered; on which you, or a third party indicated by you, other than the carrier, took possession of the last item, if you ordered several products under a single order which were delivered separately; on which you, or a third party indicated by you, other than the carrier, took possession of the last installment or the last piece, if you ordered an item delivered in multiple installments or pieces.
 
Please note that, in connection with the right of cancellation, we do not accept products that were not purchased via the Cross Jeans Online Shop. Items that were delivered in a defective, incomplete or damaged state, or that you wish to return because you have changed your mind, can be returned in accordance with the procedure described below and within the time period named above.
 
If you wish to exercise the right of cancellation, please inform us (Cross Jeanswear GmbH, Alexander-Meißner-Str. 38, 12526 Berlin, Germany, phone: 0049-30-138931-620, fax: 0049-30-138931-99, email: online@crossjeans.de) by means of a clear declaration (e.g. a letter sent by mail, fax or email) of your decision to cancel this contract. For this purpose, please use the standard cancellation form sent with the shipment. To meet the cancellation deadline, it is sufficient to send the notification of your exercise of the right of cancellation before the expiration of the cancellation deadline.
Return Shipping
Return the item(s) in their original packaging, including all accessories, labels, price tags, and protective packaging, along with the accompanying certificate filled out. All items will be checked upon return. To ship returns free of cost, apply the DHL return label (sent with the shipment) to the package and bring it to a nearby DHL parcel shop. You will be notified by email as soon as your return has been received and processed.
Refunds
Please note that we can only process your refund once we have received the goods.
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a different method of delivery than that offered by us, standard delivery at the lowest cost), immediately and at the latest within fourteen days from the date on which we received the notification of cancellation of this contract. For this refund, we will use the same method of payment that you used in the original transaction, unless you expressly agree otherwise. We may withhold the refund until we have received the returned goods or until you have demonstrated that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and, in any event, no later than fourteen days from the date on which you informed us about the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. We will bear the cost of returning the goods. You must only pay for any diminished value of the goods if the loss of this value is due to any handling by you that was not necessary for checking the condition, characteristics, or functionality of the goods.
 
 
International Orders
 
International Shipping Costs
Belgium: 14.90€/ Bulgaria: 15.90€/ Denmark: 14.90€/ Estonia: 15.90€/ Finland: 15.90 €/ France: 14.90€/ Greece: 15.90€/ Great Britain: 14.90€/ Italy: 15.90€/ Ireland: 15.90€/ Croatia: 15.90€/ Latvia: 15.90€/ Lithuania: 15.90€/ Luxembourg: 14.90€/ The Netherlands: 14.90€/ Norway: 20.90€/ Austria: 14.90€/ Portugal: 15.90€/ Romania: 15.90€/ Sweden: 17.90€/ Slovakia: 15.90€/ Slovenia: 15.90€/ Spain: 15.90€/ Czech Rep. 14.90€/ Hungary: 14.90€



Payment Options for International Deliveries:
- Prepayment by bank transfer
- Payment by credit card
- Payment by PayPal



Further Details on Payment
We reserve the right to carry out delivery only after prepayment by bank transfer in individual cases. Payment by invoice is reserved for registered customers. In the case of payment by invoice, the invoice amount must be paid within 14 days.
When paying by credit card, your credit card account will be charged when the contract is completed. If you have any questions, our contact data can be found in the imprint.
 
If no other delivery time is specified in the item description, the item will be delivered abroad 5 - 7 business days after your order is confirmed.